Todd was one of the very best servicemen I have ever worked with in 30 years of home ownership. Thorough and extremely polite and competent.
please refer to phone conversation with Ashley R. earlier today concerning Andy Roselas. Very well pleased with company and especially with Andy
please refer to phone conversation with
Went out of his way to make sure his feet were dry before he came in the house. Was willing to explain what he was doing and what was the meaning of the results.
We are very pleased with your service. Andy was skilled, professional and attentive to our needs. We've added your company to our favorites list and will be in contact as needed.
Drew is a consummate technician: friendly, courteous, willing to give of his knowledge and experience. I would like him to return should I need this level of assistance again.
When I called S&S they were responsive to my call and said they scheduled a service appointment to in the next week. I live 300 miles away and I asked them if I needed to be at the house for their service call. The lady I spoke with said they could service the AC without me being there and they said the technician would call between 2:00-5:00. So I made sure I was available that whole time and they finally called at 6:30. I understand that things go wrong and they get behind so that didn't really bother me but the technician said he couldn't do anything unless he could get in the house so that was pretty much a waste of time. So I called back and rescheduled. My wife drove the 5 hours to meet the technician and they fixed the problem. The reason I tell this story is because they charged us $75 for a 2 minute home visit. A completely useless visit that S&S said we didn't need to be at to fix the problem. So we got charged for an appointment that we would have never set up had we known we had to be there. I emailed S&S after I got the bill and told them I did think we should have to pay for a visit they told us we didn't need to be to but they have not responded to my request so I guess that means they really don't care because they got my money.
Drew was very respectful, courteous and professional.
Was so glad to have the expertise and dedication of this team. I wanted to have the ultimate system, and I got it... bring on the comfort.
Arrived promptly, explained what was to be done, and did a professional job followed up with a demonstration of the operation of it.
No cooling service call. Diagnosing problem on a RTU
Performing preventative maintenance on 2 carrier split systems.